Return & Replacement Policy

1. Mandatory Unboxing Evidence

Goods must be thoroughly inspected immediately upon delivery. Claims regarding transit damages, shortages, missing components, or wrong supplies must be supported by a complete, continuous, unedited unboxing video clearly displaying the sealed consignment and original shipping airway bill.

All claims must be formally lodged via our official support ticket system within 24 hours of delivery receipt.

2. Replacement Protocol

Any replacement approved strictly in writing by XAXA PRIVATE LIMITED post-technical assessment requires the customer/dealer to bear transportation and logistics charges for dispatching and receiving the replacement goods. Goods sent on a "To-Pay" freight basis shall not be accepted at warehouse gates.

3. Customized & Made-To-Order Consignments

Customized, OEM, ODM, or container CKD products imported under direct pre-booking allocations are strictly non-cancellable and non-returnable once dispatched from port.

4. Restocking Surcharge

Any non-manufacturing exception return officially authorized in writing shall attract a mandatory 25% restocking fee plus freight costs both ways.